Description
Students will be presented with an overview of the Total Quality Management Process. They will learn teambuilding and their role as administrative assistants within a team. Students will be introduced to a process-focused approach of achieving continous, measurable improvement in the workplace through the use of the Navajo Nation Foundation of Education and the Shewhart Cycle used in the Total Quality Management Training. Finally, students will look at office design and its importance to the flow of work and production within the office environment. Prerequisite: ADM-113. Offered: Fall, Spring